Delivery Process

What are the delivery fees?

We charge a standard fee of R100.00 on orders with a total of less than R500.00. An order that is more than R500.00 (after promotional vouchers have been deducted) does not incur any delivery charges.

 

Where do you deliver?

We deliver to all physical addresses within South Africa. We do not deliver to post boxes or internationally.

 

How long will it take for my order to arrive?

Depending on where your order is going, deliveries will take between 2 – 14 working days. Where unforeseeable delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.  

If we are unable to deliver the product within fifteen (15) working days after the promised delivery time, you have the right to cancel the order and return the product at our expense.

 

What happens if I am out when you deliver?

If you’re not available at the chosen delivery address to receive your order at the time of delivery, the courier will make a second attempt at another time. After that, we will contact you to arrange a suitable time.

 

What are your delivery times?

We offer a Monday to Friday (09h00 – 17h00), delivery service. We do not deliver on Good Friday, the 25th and 26th of December, the 1st of January or any other public holiday in South Africa. There are no weekend deliveries.

 

What if my order arrives damaged?

If you realize that the package is damaged before accepting the delivery, please do not accept the delivery and immediately inform us. If you have accepted the delivery, and then realize that the package is damaged, please contact us immediately at sales@mdskincare.co.za

 

Can I change my delivery /shipping address, how do I change it?

You can change your delivery/shipping address only if your order has not already been dispatched. Please contact us immediately at sales@mdskincare.co.za

 

How do I track my order?

You can track exactly where the delivery is by contacting us on 0126120152. Your tracking number will be sent to you once we fulfil the order. Please remember to use your tracking number.

 

Can I send an item to someone as a gift?

Yes, you just need to include their name and delivery address and contact number at Checkout page.